Terms & Conditions

These terms and conditions explain how you may use this website and purchase products from CHADHA TRADING GROUP LIMITED (“we”, “us”, “our”). By using this website or placing an order, you agree to these terms. Please read them carefully.

These terms are not legal advice and have not been reviewed by a solicitor. If you need advice about your rights, you should seek independent legal guidance.

CHADHA TRADING GROUP LIMITED is a company registered in England and Wales with company number 17252403.

Registered office: 160 Courtney Road, Bristol, BS15 9RN, United Kingdom.

VAT number (if applicable): [VAT NUMBER IF APPLICABLE]

Contact: hari@chadhatradegroup.com

You may use this website for lawful purposes only. You must not misuse the website, attempt to gain unauthorised access to our systems, or use the website in a way that could harm us, other users, or third parties.

We may suspend or restrict access to the website if we reasonably believe these terms have been breached or if maintenance or security work is required.

We aim to display product information, images, descriptions and availability as accurately as possible. Product packaging, ingredients or specifications may change from time to time by the manufacturer.

If a product description or image is materially incorrect, please contact us before ordering where possible so we can clarify the details.

Prices shown on this website are in pounds sterling (GBP) unless stated otherwise. Prices include VAT where applicable, unless we state otherwise on the product page or at checkout.

We reserve the right to change prices at any time. The price applicable to your order is the price shown at checkout when you complete your purchase, subject to our acceptance of the order.

Where VAT applies to a product or service, it will be included in the price shown unless stated otherwise. Our VAT registration number, if applicable, is: [VAT NUMBER IF APPLICABLE].

Product availability is subject to stock levels. We try to keep stock information up to date, but an item may become unavailable after you place an order.

If we cannot supply part or all of your order, we will contact you and explain your options, which may include a refund for affected items.

When you submit an order through our checkout, you are making an offer to purchase the selected products on these terms. You will receive an order confirmation by email if payment is successful, but this does not mean we have accepted your order.

You are responsible for ensuring that the information you provide at checkout is accurate and complete.

A contract for the sale of products is formed when we accept your order. We may refuse or cancel an order before acceptance, for example because of stock issues, pricing errors, suspected fraud, or payment problems.

Payment is taken through Stripe Checkout, a secure payment service operated by Stripe. Card and wallet payment details are entered and processed by Stripe. We do not store full payment card details on our website.

Your order will not be processed until payment has been authorised successfully.

We currently offer standard delivery within the United Kingdom. Delivery charges and free-delivery thresholds are shown at checkout.

Our current standard UK delivery charge is £4.99. Free delivery is available on qualifying orders of £100.00 or more, as shown during checkout.

Estimated delivery time for standard UK delivery is 3–5 working days from dispatch, unless otherwise stated at checkout or on our Delivery & Returns page.

Products remain our property until we have received payment in full, including any applicable delivery charges.

Risk in the products passes to you when they are delivered to the address you provide, or when collected by you if collection is offered.

If you are a consumer, you may have a legal right to cancel certain distance contracts within a cooling-off period. Details of how to cancel and any exceptions are set out on our Delivery & Returns page.

If you wish to cancel before dispatch, contact us as soon as possible. If your order has already been dispatched, our returns process will apply.

Our returns and refund process is explained on our Delivery & Returns page. Refunds, where due, will normally be made to the original payment method used for the order.

If you receive a faulty, damaged or incorrect item, please contact us promptly with your order reference and details of the issue. We will work with you to resolve the matter in line with your legal rights and our returns policy.

If you are ordering for business purposes, please contact us about trade accounts, bulk supply or commercial terms where applicable. Unless we agree separate written terms, business orders placed through this website are subject to these terms.

If you are a consumer, nothing in these terms affects your statutory rights under UK consumer law, including rights relating to faulty or misdescribed goods and distance selling regulations where applicable.

Promotional offers and discount codes may be subject to additional terms, expiry dates, product exclusions or minimum spend requirements. Unless stated otherwise, promotions cannot usually be combined.

All content on this website, including text, branding, images, layout and design, is owned by or licensed to us and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our prior written consent, except as permitted by law.

• Do not use the website for unlawful, misleading or harmful activity.
• Do not attempt to interfere with the proper working of the website.
• Do not submit false, offensive or fraudulent information through our forms.
• Do not scrape, harvest or automate access to the website without permission.

This website may include links to third-party websites or services, such as payment providers. We are not responsible for the content, policies or practices of third-party sites. Your use of those services is governed by their own terms and privacy notices.

We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud.

Subject to the paragraph above, we are not responsible for losses that were not caused by our breach, were not reasonably foreseeable, or arise from events outside our reasonable control. We are not liable for business losses if you use the website for commercial purposes unless agreed otherwise in writing.

We are not liable for failure or delay in performing our obligations where caused by events outside our reasonable control, such as severe weather, transport disruption, industrial action, supplier failure or interruptions to payment or hosting services.

We may update these terms from time to time. The version published on this website at the time you place an order will apply to that order unless otherwise required by law.

These terms are governed by the laws of England and Wales. If you are a consumer, courts in England and Wales will have jurisdiction, without affecting any mandatory rights you may have in your country of residence.

For questions about these terms or your order, contact us at hari@chadhatradegroup.com or visit our Contact page.