Delivery & Returns

This page explains how we deliver online orders placed through the CHADHA TRADING GROUP website.

We currently deliver to addresses within the United Kingdom only. If delivery to your area is unavailable at checkout, please contact us before ordering.

We aim to dispatch orders promptly after payment is confirmed. Our current dispatch estimate is: [INSERT DISPATCH ESTIMATE].

Dispatch times may vary during busy periods, bank holidays or where stock availability needs to be confirmed.

Our standard UK delivery option is currently estimated at 3–5 working days from dispatch, unless otherwise stated at checkout.

Delivery estimates are not guaranteed and may be affected by carrier delays or events outside our control.

Standard UK delivery is charged at £4.99 per order unless free delivery applies.

Free delivery is available on orders with a product subtotal of £100.00 or more. The applicable delivery charge is shown clearly in your basket and at checkout before you pay.

Where tracking information is available from our delivery partner, we will provide it by email or through your order confirmation details.

If a delivery attempt is missed, the carrier may leave instructions for redelivery or collection. Please follow the carrier's guidance. If you need help locating your parcel, contact us with your order reference.

If your order is delayed, we will do our best to keep you informed. We are not responsible for delays caused by carriers, severe weather, customs issues (where applicable) or other events outside our reasonable control.

If your parcel arrives visibly damaged, please contact us as soon as possible with your order reference and photos of the packaging and products where possible. We will advise on the next steps, which may include replacement or refund where appropriate.

We want you to be satisfied with your purchase. This section explains how returns and refunds are handled.

If you are a consumer and change your mind about a purchase, you may have a right to cancel within a cooling-off period under UK distance selling rules, subject to certain exceptions.

Our returns period for change-of-mind returns is: [INSERT RETURNS PERIOD]. Please contact us before returning items so we can provide return instructions.

If an item is faulty, damaged or not of satisfactory quality, please contact us promptly with your order reference and details of the issue. Your statutory consumer rights apply in addition to this policy.

If you receive the wrong item, contact us as soon as possible. We will arrange a suitable resolution, which may include sending the correct item or issuing a refund.

Unless an item is faulty or we instruct otherwise, returned products should be unused, in their original packaging where possible, and in a resalable condition.

Approved refunds are normally processed to the original payment method used for the order. Refund timing may depend on your bank or card provider once we have processed the return.

For change-of-mind returns, original delivery charges may be refundable only where required by law. If only part of an order is returned, any refund for delivery charges will be calculated in line with applicable consumer rights.

Unless we agree otherwise or the return is due to our error or a faulty product, you may be responsible for the cost of returning items to us. We will confirm this when we approve your return.

Certain products may be non-returnable for hygiene, safety or legal reasons once opened or used, such as sealed health and beauty products where the seal has been broken. Any product-specific restrictions will be stated on the product page or confirmed before dispatch where applicable.

For delivery or returns enquiries, email hari@chadhatradegroup.com with your order reference and a brief description of your request.