Privacy Policy

CHADHA TRADING GROUP LIMITED (“we”, “us”, “our”) operates this website and processes personal information in connection with online orders, customer enquiries and website functionality.

Registered company number: 17252403
Registered office: 160 Courtney Road, Bristol, BS15 9RN, United Kingdom
Contact email: hari@chadhatradegroup.com

The information we collect depends on how you use the website. We only collect information that is relevant to providing our services, responding to enquiries, processing orders and operating the website securely.

When you place an order or use checkout, we may collect:

• Name (first name and last name)
• Email address
• Telephone number
• Delivery address and billing address details
• Optional company name
• Order details, including products purchased and quantities

This information is used to process your order, arrange delivery, communicate with you about your purchase and maintain order records.

If you contact us through our Contact, Trade or Suppliers enquiry forms, we may collect information such as your name, organisation, email address, telephone number, subject and message content. Enquiry submissions are emailed to us and are not stored in our order database.

Like most websites, our hosting infrastructure may process limited technical information when you visit the site, such as IP address, browser type, device information and request logs. This information is mainly used for security, performance and troubleshooting.

Optional analytics cookies are not currently active on this website. If analytics are enabled in future, they will only be used where you have given consent through our cookie banner. See our Cookie Policy.

• Processing and fulfilling orders
• Customer support and responding to enquiries
• Payment processing and fraud prevention
• Sending order confirmations and service communications
• Complying with legal, tax and accounting obligations
• Maintaining website security and preventing misuse
• Improving website performance and reliability
• Marketing or analytics only where a lawful basis applies, such as consent

We process personal information on one or more lawful bases under UK data protection law, including where processing is necessary to perform a contract with you, where we have a legitimate interest that is not overridden by your rights, where we have a legal obligation, or where you have given consent (for example, optional analytics cookies).

Payments are handled by Stripe through Stripe Checkout. Payment card details are entered on Stripe's secure payment pages and are processed by Stripe. We do not receive or store your full payment card number on our website.

We may receive limited payment-related information from Stripe, such as payment status and transaction references, so we can confirm and manage your order.

We use trusted service providers to operate the website, including:

• Stripe — payment processing
• Supabase — secure server-side storage of order records
• Resend — sending transactional and enquiry emails
• Vercel — website hosting and delivery infrastructure

These providers process information on our behalf and only as needed to provide their services. Their use of information is governed by their own privacy notices and our agreements with them where applicable.

We keep personal information only for as long as necessary for the purposes described in this policy, including fulfilling orders, handling enquiries, resolving disputes and meeting legal or accounting requirements.

Order records stored in our database are retained for operational, customer service and legal purposes. Cookie consent preferences are stored locally in your browser under the key ctg-cookie-consent-v1 until you clear them or change your preferences.

We take reasonable technical and organisational measures to protect personal information, including secure hosting, restricted access to order data and use of reputable payment and email providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Under UK data protection law, you may have rights including the right to access, rectify, erase or restrict processing of your personal information, and the right to object to certain processing or request data portability where applicable.

You may also have the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK.

To exercise your rights, contact us at hari@chadhatradegroup.com. We may need to verify your identity before responding.

We use cookies and similar browser storage for essential website functions and, with your consent, optional analytics. Details are explained in our Cookie Policy.

Some of our service providers may process information outside the United Kingdom. Where this occurs, we take steps required by applicable law to ensure appropriate safeguards are in place.

We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated “Last updated” date.

For privacy questions or requests relating to your personal information, contact hari@chadhatradegroup.com.

We do not currently have a designated Data Protection Officer. If this changes, we will update this policy.